FAQs

How long does each cleaning service take?

Do I need to be present during the cleaning?

It is not necessary for you to be present during the cleaning. You only need to provide access to the building and room. However, it is recommended the client remains outside of the dorm during the cleaning service to expedite our maids services.

Do I need to provide any supplies?

No, you do not need to provide any supplies. We bring everything required for the cleaning.

What happens to my clothes during the cleaning?

Our maids will fold your clothes and neatly place them on your made bed, or desk.

What services do you offer?

We offer comprehensive dorm room cleaning, including dusting, vacuuming, bathroom cleaning, trash removal, and bed making. Additional services like laundry folding and dishwashing are also available.

Do I need to be present during the cleaning?

No, you do not need to be present during the cleaning. Simply provide access to your dorm room, and our team will take care of the rest.

What do I need to prepare before the cleaning?

There’s no need to prepare anything. We bring all necessary supplies and equipment. However, if you have specific preferences or areas you want us to focus on, you can let us know in advance.

What happens to my personal items, like clothes and books?

Our team will fold and neatly arrange your clothes, typically placing them on a made bed. Books and other personal items will be tidied and organized as well.

How do I schedule a cleaning?

You can schedule a cleaning through our online booking system, or by contacting our customer service team. We recommend booking in advance to secure your preferred time slot.

What is your cancellation policy?

We ask for at least 48 hours' notice if you need to cancel or reschedule your cleaning appointment.

How are your maids trained?

Our maids undergo thorough training to ensure they meet our high standards of cleaning and professionalism. They are also background-checked and insured for your peace of mind.

What if I am not satisfied with the cleaning?

Your satisfaction is our priority. If you’re not satisfied with the cleaning, please contact us within 24 hours.

Can I book a one-time service or do I need a recurring plan?

You can book a one-time cleaning service or set up a recurring cleaning plan, depending on your needs. We offer flexible scheduling to fit your lifestyle.

How do I pay for the service?

We accept various payment methods, including credit/debit cards and digital payment options.

What if I need to reschedule my cleaning?

You can easily reschedule your cleaning service by contacting us at least 48 hours before your appointment. We’ll do our best to accommodate your new preferred time.

Are there any additional fees for weekend or holiday cleanings?

There may be an additional fee for weekend or holiday cleanings. Please check with our customer service team for specific details.

Can I leave specific instructions for the maids?

Absolutely! You can leave specific instructions when booking online or by contacting us directly. We’ll make sure the maids follow your preferences.

What areas do you serve?

We primarily serve dorm rooms within the university campus and nearby off-campus housing. If you’re unsure if we cover your area, please reach out to us.

What measures do you take for COVID-19 safety?

We prioritize the safety of our clients and staff by following strict COVID-19 protocols. This includes regular sanitization of equipment, use of masks, and practicing social distancing during services.