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TERMS AND CONDITIONS (ONE-TIME SERVICE)
1. Agreement to Terms
By scheduling or purchasing a one-time cleaning service (“Service”) from Dorm Room Cleans LLC (“Company”), you (“Client”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all the Terms herein, you are not authorized to use our Service. These Terms constitute a legally binding agreement between the Client and the Company.
2. Scope of Services
2.1 General Cleaning Tasks
The Company will perform basic cleaning tasks in accordance with the Client’s request at the time of booking. These tasks may include, without limitation, vacuuming, dusting, mopping, wiping surfaces, and light organizing.
2.2 Service Limitations
The Company does not provide deep cleaning, pest control, structural repairs, or any service requiring specialized licenses, certifications, or equipment unless expressly agreed in writing.
3. Booking and Payment
3.1 Booking Process
All one-time Service appointments must be booked via the Company’s official website, application, phone line, or any other method authorized by the Company.
3.2 Payment
Payment in full is required prior to, or at the time of, the scheduled Service unless otherwise agreed upon.
3.3 Late or Failed Payments
If a payment method on file is declined or fails to process, the Company reserves the right to cancel or suspend the scheduled Service until payment is successfully processed.
4. Service Accessibility
4.1 Access Requirements
The Client must ensure the Company’s personnel can gain unobstructed access to the building and specific room or area to be cleaned.
4.2 Meeting the Cleaner
The Client (or an authorized representative) should meet and guide the Company’s personnel to the designated location, if needed. Failure to provide adequate access or guidance may result in forfeiture of the Service without refund.
5. Rescheduling and Cancellations
5.1 Company-Initiated Rescheduling
The Company reserves the right, at its sole discretion, to reschedule the Service within seven (7) business days of the original appointment. Such rescheduling does not entitle the Client to a refund or any additional Service.
5.2 Client-Initiated Cancellations
(a) The Client must submit any cancellation request at least forty-eight (48) hours prior to the scheduled Service via email, telephone, or through the Company’s website/app.
(b) If the cancellation is not made within the required timeframe, the Client will not be entitled to a refund.
(c) In the event of a timely cancellation, the Client may request a rescheduled Service date, subject to availability.
6. Pets Clause
The Client is responsible for securing all pets prior to the commencement of any cleaning. The Company assumes no liability for pets escaping or sustaining injury due to being unsecured or improperly contained.
7. Limitations of Liability
7.1 Liability Cap
The Company’s total liability for any claims, losses, or damages related to the Service shall not exceed the amount actually paid by the Client for the specific one-time Service in dispute.
7.2 No Liability for Theft or Loss
The Company shall not be liable for theft, damage, or loss of property from the premises. The Client bears sole responsibility for securing valuables and personal belongings before the Service begins.
8. Refunds for Missed Services (Company Error)
If the Company, through its own error, fails to provide the scheduled one-time Service, the Client shall be entitled to reschedule such Service within seven (7) business days, subject to availability. No monetary refund will be provided under these circumstances.
9. Damage Waiver
The Company assumes no liability for incidental or minor cosmetic damage incurred during the normal course of cleaning.
10. Damages Due to Pre-Existing Conditions
The Company shall not be responsible for damage to items or surfaces that are already worn, defective, or improperly installed prior to the commencement of the Service. The Client is advised to inform the Company of any such conditions in advance.
11. Media and Commercial Use
11.1 Media Capture
The Company reserves the right to photograph, film, or otherwise record the Client’s room or premises in connection with the provision of Services.
11.2 Ownership of Media
All rights, title, and interest in any media captured shall remain the exclusive property of the Company. The Client waives any claims for compensation, royalties, or other forms of remuneration arising from the use of such media for promotional or commercial purposes.
12. Non-Interference During Cleaning
12.1 Interference
The Client agrees not to interfere with, supervise, or direct the Company’s personnel beyond the agreed-upon scope of the Service.
12.2 Right to Terminate
The Company reserves the right to terminate the Service immediately if the Client’s conduct or directives impede the cleaning process, without any refund or liability to the Client.
13. Indemnification
The Client agrees to defend, indemnify, and hold harmless the Company, its officers, employees, agents, and affiliates against any and all claims, demands, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (i) the Client’s negligence, (ii) breach of these Terms, or (iii) misuse of the Service.
14. Additional Fees
The Company reserves the right to impose additional fees if the condition of the premises or specific Client requests exceed normal cleaning standards (e.g., excessive clutter, filth, or specialized equipment). The Client shall be informed of such fees before the Service is performed.
15. Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the one-time Service provided shall be settled exclusively by binding arbitration administered in Dallas, Texas, pursuant to the American Arbitration Association’s rules. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
16. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the greatest extent permissible, and the remaining provisions shall remain in full force and effect.
17. Force Majeure
The Company shall not be liable for any delay or failure to perform the Service resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, labor strikes, civil unrest, or power outages.
18. Governing Law
These Terms and any dispute related thereto shall be governed by and construed under the laws of the State of Texas, without regard to its conflict-of-law provisions.
19. Contact Information
For inquiries, concerns, or further clarification regarding these Terms or the Service, please contact Dorm Room Cleans LLC via:
• Website: www.dormroomcleans.com
• Email: admin@dormroomcleansllc.com
• Phone: +1 (469) 573-1646
END OF TERMS
TERMS AND CONDITIONS (With plan)
1. Agreement to Terms
By accessing or using the cleaning services of Dorm Room Cleans LLC (“Company”), you (“Client”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all the provisions herein, you are not authorized to access or use our services. These Terms constitute a legally binding agreement between the Client and the Company.
2. Weekly Cleaning Service Membership
2.1 General Membership
The Company offers a membership entitling the Client to one (1) cleaning service per week (“Service”).
2.2 Payment and Redemption
(a) Membership fees are billed on a weekly basis. (b) The Client must redeem each weekly Service through the Company’s official website or mobile application, by providing the correct room number, building number, preferred date, and time. (c) In the event the Client does not redeem a weekly Service, no refund shall be issued, and the unused Service cannot be applied to any future period.
2.3 No Reminder Obligation
The Company shall bear no responsibility to remind the Client about any unused or available Services.
3. Service Accessibility
3.1 Access Requirements
The Client must ensure that the Company’s personnel have unobstructed access to the relevant building and room for the scheduled cleaning. The Client (or an authorized representative) is required to meet and guide the Company’s personnel to the designated location.
3.2 Forfeiture of Service
Failure by the Client to provide adequate access or guidance will result in forfeiture of the scheduled Service. In such instances, no refund or rescheduling shall be permitted, and the forfeited Service cannot be redeemed in any subsequent period.
4. Rescheduling and Cancellations
4.1 Company-Initiated Rescheduling
The Company reserves the right, at its sole discretion, to reschedule any confirmed Service within seven (7) business days of the originally scheduled time. Such rescheduling shall not entitle the Client to any refund or additional Service.
4.2 Client-Initiated Cancellations
(a) The Client must submit cancellation requests at least forty-eight (48) hours before the scheduled Service via email, telephone, or through the Company’s website or application. (b) In the event of a timely cancellation, the Client may rebook the same Service within the same week, subject to availability. No monetary refund shall be issued under any circumstances.
5. Service Limitations
The Company shall perform cleaning tasks consistent with routine housekeeping. The Company expressly does not provide deep cleaning, pest control, structural repairs, or any other tasks requiring specialized licenses, certifications, or equipment.
6. Pets Clause
The Client is responsible for securing all pets prior to the commencement of any cleaning. The Company shall have no liability for any pet escaping or sustaining injury due to being unsecured or improperly contained.
7. Limitations of Liability
7.1 Liability Cap
The Company’s total liability for any claims, losses, or damages arising in connection with the Services provided hereunder shall not exceed the total fees actually paid by the Client for the specific Service in dispute.
7.2 Theft, Damage, or Loss
The Company shall not be liable for theft, damage, or loss of property from the premises. The Client bears sole responsibility for securing any valuables or personal possessions prior to the cleaning.
8. Late Payments or Failed Charges
Should any payment method on file fail or not be processed, the Company reserves the right to suspend or terminate the Client’s membership and withhold any Services until the outstanding balance is settled. The Client remains liable for any unpaid charges for Services already rendered.
9. Refunds for Missed Services (Company Error)
In the event the Company fails to deliver a scheduled Service due to its own error, the Client shall be entitled to reschedule such Service within seven (7) business days, subject to availability. Under no circumstances will the Company provide a monetary refund for missed Services attributable to the Company’s error.
10. Damage Waiver
The Company assumes no responsibility for incidental or minor cosmetic damage incurred during the normal course of performing the Services.
11. Damages Due to Pre-Existing Conditions
The Company shall not be liable for damage to items or surfaces that are already worn, defective, or improperly installed prior to the commencement of the Services. The Client is advised to notify the Company of such conditions in advance.
12. Media and Commercial Use
12.1 Media Capture
The Company reserves the right to photograph, film, or otherwise record the Client’s room or surrounding premises during the provision of Services.
12.2 Ownership of Media
All rights, title, and interest in any media captured shall remain solely with the Company. The Client hereby waives any claims or rights to compensation, royalties, or other forms of remuneration related to the use of such media for promotional or commercial purposes.
13. Non-Interference During Cleaning
13.1 Interference
The Client agrees not to interfere with or disrupt the Company’s personnel while the Service is being performed.
13.2 Right to Terminate
The Company reserves the right to terminate the Service immediately if the Client’s conduct or directives impede or hinder the fulfillment of the agreed-upon Services, without refund or liability.
14. Privacy and Consent
By engaging the Company’s Services, the Client consents to the Company’s use, retention, and dissemination of any photos, videos, or related materials captured during the cleaning, as permitted under these Terms. The Company will handle personal information in accordance with its Privacy Policy, as updated periodically.
15. Third-Party Contractors
The Company reserves the right to utilize subcontractors or third-party entities to perform Services. While such parties are expected to adhere to the Company’s standards, the Company shall not be liable for acts or omissions of third-party contractors that exceed or fall outside the defined scope of the Services.
16. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, agents, and affiliates from and against any and all claims, causes of action, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (i) the Client’s negligence or willful misconduct, (ii) any breach of these Terms by the Client, or (iii) the Client’s use or misuse of the Services.
17. Additional Fees
The Company, at its discretion, may impose additional fees if the Services required exceed normal cleaning standards due to excessive clutter, filth, or special requests beyond the routine scope. The Client shall be notified of any such additional fees before they are applied.
18. Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services provided shall be resolved exclusively by binding arbitration administered in Dallas, Texas, under the American Arbitration Association’s rules. The arbitrator’s decision shall be final, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
19. Severability
In the event that any provision of these Terms is deemed invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
20. Force Majeure
The Company shall not be responsible or liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental regulations, labor strikes, civil disturbances, or power outages.
21. Governing Law
These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Texas, without reference to its conflict of laws principles.
22. Contact Information
For any questions, concerns, or communications regarding these Terms or the Company’s Services, please contact Dorm Room Cleans LLC at:
• Website: www.dormroomcleans.com
• Email: admin@dormroomcleans.com
• Phone: +1 (469) 573-1646
END OF TERMS